Reference

Your Rights and Obligations on 111taka

Access to 111taka and all account activity — including deposits via bKash, Nagad or Rocket — is subject to eligibility under your local law and the region you access from.

Access depends on local lawbKash, Nagad, Rocket coveredAccount eligibility requiredBangladesh-region conditions applyTerms updated without prior notice
111taka Your Rights and Obligations on 111taka
LEGAL CONTACT PATHS

Reach Us About Legal Matters

If a term is unclear or you need to raise a legal query about your account, wallet activity or regional eligibility, our support team handles these directly. Do not assume a condition applies — ask us first. Queries about bKash, Nagad or Rocket transaction records can also be raised through the same channels.

Team online

Live Chat

Raise a legal or eligibility question in real time via live chat on the site. Available through your account dashboard on mobile or desktop.

Email Support

Send detailed legal queries by email. Include your account reference and describe the specific clause or transaction in question for a faster response.

Account Help Centre

The help centre covers account eligibility, wallet verification steps and how local payment records — bKash, Nagad, Rocket — are handled under our terms.

HOW WE HANDLE THIS

Account Security and Data Handling

We take the security of your account data seriously. From the moment you connect via mobile — whether on Android or browser — your session is protected. Account records tied to bKash, Nagad and Rocket wallet activity are stored securely and accessed only when relevant to a verified dispute or legal request.

Data Retention Account data, including payment records from bKash, Nagad and Rocket, is kept for a defined retention period and deleted once that period expires.
Cookie Policy We use cookies to maintain your session across devices. You can manage cookie preferences through your browser settings at any time without losing account access.
Account Security Login is protected by OTP verification sent to your registered mobile number. Never share your OTP — our team will never ask for it through chat or email.
Change Requests To request a correction to your account details or query how your data is used, contact support with your account reference and the specific change you need made.

Common Legal Questions About 111taka

These are the questions we hear most often about account eligibility, data handling and legal terms. If your question is not here, contact support directly before taking action on your account.

No. Access availability does not confirm legality. Whether 111taka is permitted in your location depends on your local law and eligible region — check that before opening an account.

All wallet transactions — bKash, Nagad, Rocket — are logged against your account and retained for the duration defined in our data policy. Records may be reviewed in a verified dispute.

Yes. Accounts can be restricted or suspended if your region becomes ineligible, if activity conflicts with our terms, or if a legal request requires it. You will be notified where possible.

Contact support via live chat or email with your account reference and the specific data point you want corrected. We will process the request in line with our data handling terms.

Changes take effect immediately when published on this page. We do not send individual notifications, so checking back after any period of inactivity is your responsibility.

Raise it with our support team through live chat or email before taking any action on your account. Include the clause reference and your account details for a quicker resolution.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.